CALL CENTER SOFTWARE SOLUTIONS

Comprehensive  Call center Solution for Inbound, outbound or blended call center.

*astTECS call center dialer helps to manage your call center efficiently, and enhance customer experience while reducing operational costs. It gives complete insights into your agent performance and calls analytics.

 

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FALL IN LOVE WITH OUR BENEFITS

Real-Time Forecasting

Get Realtime Stats on Agents Performance based metrics No of Calls Attended, Ideal Time, Calls Missed, Call Scoring, Live Performance Reporting.​

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Amazingly Responsive

GoLive across Multi Device Operations for Calling Solutions via Single Window System, with CRM Integratable features.

Omnichannel solution

Omnichannel Solution

Configure Feature-Rich Contact Center Operations with Customer Engagement Solutions like Whatsapp, Facebook, Email, Webchat, Voice.

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Multi Trunk Connectivity

Unified Solution enables configure solution across Multi Channels, Analog, PRI, SIP, GSM Gateway, VOIP Minutes for HD Voice Connectivity.

Omnichannel solution

Unlimited CTI Integration

Integrates your existing CRM, and other Applications with Open Source *astTECS Dialer System – Absolutely a One-Click Solution.

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UX Customization

Customize Dialer as per the Business needs or go with Pre-made Vertical Dashboards, for Inbound & Outbound Calling at Affordable Cost.

LOOKING TO SET UP YOUR CALL CENTER

UNMATCHING FEATURES

Inbound & Outbound Dialer

Progressive, Predictive, and Manual Dialer

In-built IVR

Call Recording

Mobile Based Solution

Automatic Call Distribution

Web Dashboard Console

CRM/ WhatsApp Integration

Live Monitoring & Reporting

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Voice Blasting

Integrate with your Preferred 3rd Party Software

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zoho
leadsquared
asttecs
salesforce

Flexibility to Login Anywhere, Anytime.

Provide your Sales & Call Center Agents with Industry best Solution to Login anywhere any time from Mobile or Laptop Devices. Whether they Work From Home or Office.

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Live Dialer Dashboard – 360° Verticals

Configure the Most efficient Dashboard with Centralized VICIDIAL Mobile and Web based Solutions for better Agent Productivity & Monitoring, with seamless features for Domestic & International Calling.

Instant Dynamic Graph

Live Call Listening

Our Happy Clients!

We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers have been deployed.

Mr. Anand Mital

CEO, Shaadi.com, Bengaluru

Beginning with, accepting the challenge to provide the support in a short duration you have shown all your interest and have put in all possible efforts that a competitive vendor can, in order to provide the support on time and deliver on schedule.

Mr. Anuj Kochar

COO, Riyadh, Saudi Arabia

*astTECS Dialer Solution allowed me to achieve a very noticeable improvement to our ability to conduct business scaling and helped my recognition as a new manager to the company.”

Mr. Clint Slaunwhite

CEO, EnviroSystem, Canada

Unmatched features,

Transparent Pricing

  • Available in Premise & Cloud Solution
  • VOIP Minute with HD Voice Quality
  • 91% Cost Saving on International Calls
  • Global 24*7 Support Solutions
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How can we work for you?