Comprehensive Call center Solution for Inbound, outbound or blended call center.
*astTECS call center dialer helps to manage your call center efficiently, and enhance customer experience while reducing operational costs. It gives complete insights into your agent performance and calls analytics.
Get Realtime Stats on Agents Performance based metrics No of Calls Attended, Ideal Time, Calls Missed, Call Scoring, Live Performance Reporting.
GoLive across Multi Device Operations for Calling Solutions via Single Window System, with CRM Integratable features.
Configure Feature-Rich Contact Center Operations with Customer Engagement Solutions like Whatsapp, Facebook, Email, Webchat, Voice.
Unified Solution enables configure solution across Multi Channels, Analog, PRI, SIP, GSM Gateway, VOIP Minutes for HD Voice Connectivity.
Integrates your existing CRM, and other Applications with Open Source *astTECS Dialer System – Absolutely a One-Click Solution.
Customize Dialer as per the Business needs or go with Pre-made Vertical Dashboards, for Inbound & Outbound Calling at Affordable Cost.
LOOKING TO SET UP YOUR CALL CENTER
Provide your Sales & Call Center Agents with Industry best Solution to Login anywhere any time from Mobile or Laptop Devices. Whether they Work From Home or Office.
Configure the Most efficient Dashboard with Centralized VICIDIAL Mobile and Web based Solutions for better Agent Productivity & Monitoring, with seamless features for Domestic & International Calling.
Live Call Listening
We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers have been deployed.
Beginning with, accepting the challenge to provide the support in a short duration you have shown all your interest and have put in all possible efforts that a competitive vendor can, in order to provide the support on time and deliver on schedule.
*astTECS Dialer Solution allowed me to achieve a very noticeable improvement to our ability to conduct business scaling and helped my recognition as a new manager to the company.”