Inbound Dialer Features
• Multi level IVR
• ACD (Automatic Call Distribution)
• Skill based routing
• Missed call alerts
• Customised call queues
*astTECS®
CLOUD CALL CENTER SOFTWARE SOLUTIONS
*astTECS Cloud call Center solution with work from home technology is a robust platform that helps enterprise to reduce cost, improve productivity, and boost service levels. Flexible deployment options with minimal setup time. Inbound, Outbound, and Blended Cloud Contact Center Solutions
Trusted by 2000+ Brands across 45+ Countries
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Go Live Your Call Center Remotely within 24Hrs!
* These informations may be used for future communications and Company updates
fall in love with our benefits
Real Time Forecasting
Get Realtime Stats on Agents Performance based metrics No of Calls Attended, Ideal Time, Calls Missed, Call Scoring, Live Performance Reporting.
OmniChannel Solution
Configure Feature-Rich Contact Center Operations with Customer Engagement Solutions like Whatsapp, Facebook, Email, Webchat, Voice.
Unlimited CTI Integrations
Integrates your existing CRM, other Applications with Open Source *astTECS Dialer System - Absolutely an One-Click Solution.
Amazingly Responsive
GoLive across Multi Device Operations for Calling Solutions via Single Window System, with CRM Integratable features.
Multi Trunk Connectivity
Unified Solution enables configure solution across Multi Channels, Analog, PRI, SIP, GSM Gateway, VOIP Minutes for HD Voice Connectivity.
UX Customization
Customize Dialer as per the Business needs or go with Pre-made Vertical Dashboards, for Inbound & Outbound Calling at Affordable Cost.
FALL IN LOVE WITH OUR BENEFITS
Faster Deployment
As there is no infrastructure required, You can set up your cloud based call center at minimal time.
Omnichannel Solution
*astTECS cloud call center solution provides superior customer experience by enabling to intereact with customer through multiple platform – Voice, SMS, Email, Webchat, WhatsApp.
Remote Work Capability
Cloud Call center solutions enables your agent to login from anywhere anytime to handle customers calls from their phone, laptop, softphone etc. With internet. With *astTECS cloud call center solution , you can monitor agent remotely, track live calls, listen to call recordings from any location.
Minimal Investment
Cloud call center solution is an cost effective solution as it works on OPEX model and require no infrastructure to run the call center.
Unlimited CTI Integrations
Integrates with any Enterprise grade CRM in one click – Zoho, Salesforce, Leadsquared, Vtiger, Microsoft Dynamics etc for better customer service and to manage calls efficiently.
Realtime Agent’s Performance insights
Get Realtime insights on Agents Performance based metrics, No of Calls Attended, Ideal Time, Calls Missed, Call Scoring, Live Performance Reporting, analytics with user friendly dashboard.
UNMATCHING FEATURES
Agent module & Admin module
Call Recording
Call transfer & Conferencing
Call back scheduling
Call disposition
Script assistance
Real time dashboards
Live Call monitoring with listen, whisper & barge-in
Reporting module with agent performance, inbound & outbound reports.
Outbound Dialer Features
• Progressive Dialling
• Predictive Dialling
• Manual dialling
• Voice Blasting
• Filter based calling
Integrate with your Preferred 3rd Party Software
Integrate with your Preferred 3rd Party Software
Flexibility to Login Anywhere, Anytime.
Provide your Sales & Call Centers Agents with Industry best Solution to Login anywhere any time from Mobile or Laptop Devices. whether they Work From Home or Office.
Remote Calling Solution
Mobile into Full-Fledged Call Center
Live Call Bargin / Call Recordings
Looking for Cloud Call Center Solution for Your Business?
Deployment Option
Pure cloud
In Pure Cloud Offering your entire infrastructure is taken care by the providers including application and trunk lines. No worries for Gateway, SIP, PRI lines, internet leased lines etc. A fully managed service with pay per use model.
Hybrid Cloud
In Hybrid Cloud Offering, Cloud Agent application is hosted on *astTECS cloud platform whereas trunk lines are at customer premise. You can also migrate your existing telephone line to *astTECS Data Center and Continue using your existing numbers with *astTECS Cloud Contact Center.
Want to know how it works ?
Why *astTECS Cloud Call Center Solution?
- EASY CUSTOMISATION
Built on Open Source Asterisk, *astTECS Cloud call center solution can be easily customised as per your business requirement with customizable dashboards and reports.
- RELIABLE AND SECURE
*astTECS Cloud solution is hosted on Asia’s largest rated ‘4’ hyperscale data center. VPN access for additional security. *astTECS is an ISO 9000:2015 certified company and follows strict quality management measures. *astTECS is also ISO 14001 : 2015 and ISO / IEC 27001 : 2013 Certified .
- GUARANTEED UPTIME
*astTECS ensures your call center to run smoothly and connect with your customers anytime on the cloud with guaranteed 99.99 % uptime.
- VOIP SERVICES
VOIP Minute with HD Voice Quality, 91% Cost Saving on International Calls , A-Z countries with very attractive prices and flexible pulse rates to choose .
- 24/7 GLBAL SUPPORT
*astTECS has dedicated and well trained Support team to provide 24/7 Global support.
Flexibility to Login Anywhere, Anytime.
Provide your Sales & Call Centers Agents with Industry best Solution to Login anywhere any time from Mobile or Laptop Devices. whether they Work From Home or Office.
Remote Calling Solution
Mobile into Full-Fledged Call Center
Live Call Bargin / Call Recordings
Live Dialer Dashboard - 360° Verticals
Configure the Most efficient Dashboard with Centralized VICIDIAL Mobile and Web based Solution for better Agent Productivy & Monitoring, with seamless features for Domestic & International Calling.
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Instant Dynamic Graph
RealTime CRD Analysis
Live Call Listening
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Live Dialer Dashboard - 360° Verticals
Configure the Most efficient Dashboard with Centralized VICIDIAL Mobile and Web based Solution for better Agent Productivy & Monitoring, with seamless features for Domestic & International Calling.
Instant Dynamic Graph
RealTime CRD Analysis
Live Call Listening
UNMATCHING
FEATURES
Inbound & Outbound Dialer
Progressive, Predictive & Manual Dialer
In-built IVR
Call Recording
Mobile based Solution
Automatic Call Distribution
Web Dashboard Console
CRM / WhatsApp Integration
Live Monitoring & Reporting
Voice Blasting
Our Happy
Clients!
We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers have been deployed.
4.5/5
Mr.Anand Mital
CEO, Shaadi.com, Bengaluru
Beginning with, accepting the challenge to provide the support in a short duration you have shown all your interest and have put all possible efforts that a competitive vendor can, in order to provide the support on time and deliver on schedule.
4.3/5
Mr. Anuj Kochar
COO, Riyadh, Saudi Arabia
*astTECS Dialer Solution allowed me to achieve a very noticeable improvement to our ability to conduct business scaling and helped my recognition as a new manager to the company.”
5/5
Mr. Clint Slaunwhite
CEO, EnviroSystem, Canada
Our Happy
Clients!
We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers have been deployed.
4.5/5
Mr.Anand Mital
CEO, Shaadi.com, Bengaluru
Beginning with, accepting the challenge to provide the support in a short duration you have shown all your interest and have put all possible efforts that a competitive vendor can, in order to provide the support on time and deliver on schedule.
4.3/5
Mr. Anuj Kochar
COO, Riyadh, Saudi Arabia
*astTECS Dialer Solution allowed me to achieve a very noticeable improvement to our ability to conduct business scaling and helped my recognition as a new manager to the company.”
5/5
Mr. Clint Slaunwhite
CEO, EnviroSystem, Canada
Our Happy Clients!
We at Shaadi.com run our call centres on *astTECS servers – a customized product supplied and supported by *astTECS Bangalore. Around 10+ servers have been deployed.
4.5/5
Mr.Anand Mital
CEO, Shaadi.com, Bengaluru
Beginning with, accepting the challenge to provide the support in a short duration you have shown all your interest and have put all possible efforts that a competitive vendor can, in order to provide the support on time and deliver on schedule.
4.3/5
Mr. Anuj Kochar
COO, Riyadh, Saudi Arabia
*astTECS Dialer Solution allowed me to achieve a very noticeable improvement to our ability to conduct business scaling and helped my recognition as a new manager to the company.”
5/5
Mr. Clint Slaunwhite
CEO, EnviroSystem, Canada
