Previous image
Next image
Application Scope
As per new mandate from SEBI and RBI, it is mandatory to implement call recording solution by all banks, Stock Broking Firms and other Financial institutions.
*astTECS Voice Logger – Complete
Call Recording
Solution for Your Business
*astTECS voice logger is an ideal call recording solution for any business which ensures to improve better customer services. *astTECS voice logger system supports ISDN PRI, IP, Analog line and mobile to record all the incoming and outgoing calls for quality monitoring, training, disputes resolution and regulatory compliances. With its advanced features, flexibility and easy to use, it helps the organization to increase the productivity and customer satisfaction with higher quality management.
Get Started with Free Demo.
UNMATCHING FEATURES
100% automatic call recording (both inbound & outbound)
Enterprise architecture with multi channel recording with T1/E1, Analog, IP and Mobile.
Interoperable with any PBX and IP PBX
format recording – WAV, GSM
Search and download files based on date, time, source, destination and duration
Web based configuration management and reporting
Access control for better security.
Easily integrate with astTECS’s voice analytic tool
ADVANTAGES
ADVANCED RECORDING
*astTECS Voice Logger will record the call store them in voice logger server and use the data for better caller experience. It is a turnkey recording and all the conversation of the customer are logged and structured
BETTER MONITERING AND REPORTING
Monitor the recorded call or live customer’s interaction to keep a track of Inbound and Outbound interaction which is used for quality control and performance review
PROVIDE GOOD TRAINING
It will set the parameters for better agent’s performance and train them with the pre-recorded data. It provides the agents to build a connection with agents and understand their performance
BETTER SECURITY
It will store all your recorded data in voice logger server for 6 months and it customizes the duration time if required. All the data is encrypted so that only authorized person can access it.
Types Of Voice Logger
*astTECS enterprise voice logger is under one roof the solution which can record calls from all channels like PSTN/ISDN, Analog, IP/SIP, and GSM and merges in to a centralized voice logging application in the cloud enabling enterprises to access the files anywhere any time.
.Record VoIP RTP sessions by passively listening
to network packets. Both sides of a call (caller and
callee) are mixed together and each call is logged as a
separate audio file.
*astTECS PRI logger enables you to tap and record calls
from PRI channels seamlessly without any worry of PBX
model or service provider
Its an App-based solution that support Android 6.0
onwards. Real-time sync with cloud server & Admin User
can view files from all locations. Call recorded during
specific time Suitable for mobile workers and salespeople
out in the market
Analog voice logger is a PC based call recorder which is
capable to record calls from an analog trunk or its extension
line. The analog line voice logger is capable of logging all
call details . Easy to install solution which can be managed
from a simple computer.
Trusted by 4500+ Brands across 45+ Countries
Previous image
Next image
Voice logger Dashboard
Previous image
Next image
